How did we get here?
Ankit and Megha are both repeat entrepreneurs who are on a mission to build the future of contact center automation with Fundamento.
As we know, traditional contact centers reliant on human agents can be quite costly, plagued by high turnover rates and lengthy onboarding processes. Moreover, the training and information transfer mechanisms are often outdated, leading to gaps in service quality. Ankit and Megha recognized these pain points and built Fundamento to offer enterprises ability to reduce their contact center costs by over 60% in less than 12 months.
What sets us apart is its AI-powered virtual agent, designed to transcend conventional rule-based workflows, typically seen amongst competitors.
Fundamento’s system adeptly handles unstructured, complex data, targeting downstream conversations while understanding customer intent at every turn.
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