Automate Contact Centers with Revolutionary AI
Transform business by using enterprise-grade AI solutions that are purpose-built for your use case to achieve excellent outcomes and reduce ramp time, AHT, agent error and cost
Enterprise AI that Drives Intelligent Conversations
Realize the complete potential of customer support automation and leave a lasting impact with AI solutions that can be embedded within your workflow at any stage
Enterprise AI that handles customer queries and automates manual, repetitive tasks so agents can focus on personalizing customer interactions, reducing AHT and delivering outcomes
Agent Assist
Virtual Agent
Enterprises can handle upstream customer interactions using the best-in-class near-human AI bots to reduce costs and free up agent time so they can tackle complex challenges
Leverage the Most Flexible AI-Native Engine in Class
Customize your experience using the LLM most relevant to your industry, domain, and use case with specialized data sets that plug in an AI solution specially built for you
Improve Outcomes That Really Matter
Ramp Time
Have agents deliver results from day one without compromising performance
AHT
Solve more customer queries in less time with better resolution
Agent Error
Ensure customer problems are resolved quickly with zero error
Cost
Improve key metrics without spending time and money on training agents
CSAT
Win customer loyalty by delivering quality experience on a consistent basis
Compliance
Eliminate risk and room for error with on-demand availability of updated information
Built to Address Enterprise Priorities
Witness zero compromise on technology and output that is second to none
Secure On-Premise Deployment
We solve for cloud-based latency and security challenges as enterprises get greater control over their data and performance while managing large-use cases and peak traffic volumes, with flexibility across on-cloud, on-premise, and hybrid deployments that meet security standards, speed, and cost needs.
Enterprise-Grade Security
Our platform is built on industry Governance, Risk, and Compliance principles where the platform’s responsible, explainable, high-quality AI models, automatically document model lineage and metadata. Our data governance includes call scrubbing orchestration protocols and end-to-end encryptions and authentication.
Hyper Industry Focus
Fundamento works with foundational LLMs that are trained not just on the back of company and organizational data provided by the client, but also on industry-specific data that is able to easily identify and reflect complex contact center use cases to deliver the highest level of accuracy during customer interactions
Data Transparency
Fundamento’s model goes beyond extraction and classification and makes reliable enterprise-grade training possible by converting large volumes of complex data into a structured annotation-ready knowledge base. With our data engine, clients can realize dramatically high accuracy on intent identification and resolving customer problems
High Performance, Low Latency
Fundamento’s platform is optimized for delivering high performance with low latency due to the flexibility of deployments we offer, taking care of cloud-based problems. Our on-premise deployment and heavily trained data engine ensure that the needs of the customer are addressed with no scope for delay or inaccuracy.
Flexible Generative AI
Our platform offers a bring-your-own LLM option to plug in the latest models based on relevancy and specialization. We afford our clients the flexibility of choosing a foundational model that’s most relevant to them depending on their industry, domain, and use case to ensure better performance and a higher level of accuracy.
Binny Bansal
Founder at Flipkart
